Privacy Policy – Telehealth Navigator AI

Introduction

Telehealth Navigator AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI chat service. Please read this policy carefully. By using our website, you consent to the practices described in this Privacy Policy.

Telehealth Navigator AI is operated from Boston, Massachusetts, United States.

Information We Collect

Information You Provide

When you use our AI chat feature, you may voluntarily provide information through your conversation messages. We strongly recommend that you do not share:

Full legal names
Home addresses or precise locations
Social Security numbers or government IDs
Financial account numbers
Medical record numbers or insurance information
Any other highly sensitive personal information

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

Browser type and version
Operating system
Referring website
Pages visited and time spent on pages
IP address (which may be anonymized)
Device type

Third-Party Services and Data Processing

OpenAI API

Important: Our AI chat feature is powered by OpenAI's API. When you send a message through our chat, your message content is transmitted to OpenAI's servers for processing. This means:

Your chat messages are sent to OpenAI to generate AI responses
OpenAI may retain and process this data according to their own privacy policy
We do not control how OpenAI stores or uses the data they receive

We encourage you to review OpenAI's Privacy Policy for more information about how they handle data.

Advertising and Analytics

We may use third-party advertising and analytics services on our website. These services may use cookies or similar technologies to collect information about your browsing behavior. Our advertising partners may include:

Google AdSense
Other advertising networks

These third parties have their own privacy policies governing the use of your information.

Affiliate Links

Our website contains affiliate links to third-party telehealth services. When you click these links, those third-party websites will have their own privacy policies that govern their collection and use of your data.

How We Use Your Information

We may use the information we collect to:

Provide, operate, and maintain our website and AI chat service
Improve, personalize, and expand our services
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you for customer service or support purposes
Monitor and analyze usage and trends
Detect, prevent, and address technical issues

Cookies and Tracking Technologies

We and our third-party partners may use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Types of cookies we may use:

Essential cookies: Required for basic website functionality
Analytics cookies: Help us understand how visitors interact with our website
Advertising cookies: Used to deliver relevant advertisements

Data Retention

Chat conversations are stored locally in your browser session and are not permanently stored on our servers. However, messages sent to OpenAI for processing may be retained by OpenAI according to their data retention policies.

Your Privacy Rights

For California Residents (CCPA)

If you are a California resident, you have the right to:

Know what personal information is collected about you
Know whether your personal information is sold or disclosed and to whom
Request deletion of your personal information
Opt out of the sale of your personal information
Not be discriminated against for exercising your privacy rights

For European Economic Area Residents (GDPR)

If you are in the EEA, you have certain data protection rights including:

The right to access, update, or delete your information
The right to rectification
The right to object to processing
The right to data portability
The right to withdraw consent

Children's Privacy

Our website is intended for adults (18 years of age or older). We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.

Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

For advertising and business inquiries only, please contact us at:

Email: advertise@telehealthnavigatorai.com
Location: Boston, MA, United States

Note: This email address is for advertising and business inquiries only. We cannot provide medical advice, mental health support, or respond to personal health questions. For health concerns, please consult a licensed healthcare professional.