Contact Us
By Paul Paradis · Last reviewed October 30, 2026
What changed: Merged the two contact addresses into one, info@telehealthnavigatorai.com, introduced as “Contact us for any issues with the site or advertising inquiries”; the address list now explains which subject line to use instead.
Business & Advertising Inquiries
Telehealth Navigator AI welcomes inquiries from potential advertising partners, business collaborators, and media professionals.
Contact us for any issues with the site or advertising inquiries: info@telehealthnavigatorai.com
Location: Based in Massachusetts (Greater Boston area), United States
We typically respond to business inquiries within 2-3 business days.
General Inquiries & Feedback
For general questions about our content, editorial corrections, accessibility concerns, or feedback about our guides and tools, please email:
Email: info@telehealthnavigatorai.com
We welcome feedback from healthcare professionals, researchers, and users who can help us improve the accuracy and usefulness of our educational resources.
Editorial & Content Corrections
If you identify a factual error, outdated information, or a concern about the clinical accuracy of any content on this site, please report it to info@telehealthnavigatorai.com with "Content Correction" in the subject line. We take accuracy seriously and will review reported issues promptly.
Learn more about our editorial review process and content standards on our Editorial Standards page and our Medical Disclaimer page. Learn more about our editorial review process and content standards on our Editorial Standards page and our Editorial Reviewer page.
Which subject line to use
Every message goes to the same address, info@telehealthnavigatorai.com. A clear subject line helps us route it:
- Advertising, partnerships and media requests: say which in the subject line. For privacy requests under CCPA, GDPR or similar laws, put “Privacy Request” in the subject line.
- Corrections, questions about a guide or tool, accessibility problems and general feedback: put “Content Correction” in the subject line for errors.
Business inquiries usually get a reply within 2-3 business days, and we aim for the same with corrections and general messages. We read every email but can’t answer health questions or emergencies by email; in a crisis, call or text 988 (Suicide & Crisis Lifeline) or call 911 for an emergency. The site is run from Massachusetts (Greater Boston area); we do not publish a street address or phone line, so email is the way to reach us.
What happens when you report an error
It helps if your message names the page, quotes the sentence or figure you think is wrong, and, if you can, points to the source that shows the correct version, such as a company’s pricing page or a CMS or state notice. That lets us check the same page you did.
- Our editor, Paul Paradis, opens the source the guide cites and any source you send.
- If the guide is wrong or out of date, it is corrected and its last-reviewed date moves forward. A material change can also get a short note at the top of the guide saying what changed.
- If a correction touches a price in a comparison table, the check date next to that price is updated as well.
- If we cannot confirm the change from a source, the page stays as it is until we can, and we keep the claim under review in the next quarterly pass.
Clinical wording on condition guides gets a slower and more careful pass, because those pages cover crisis situations, medications and vulnerable readers.
Confirmed corrections are listed by date in our corrections and updates log.
- Provide medical advice or health information
- Offer mental health support or counseling
- Respond to personal health questions
- Make referrals to specific healthcare providers
- Provide technical support for third-party telehealth platforms
For Health Concerns
If you have questions about your health or mental health, please consult a licensed healthcare professional in your area. This site is an informational resource only and cannot provide personalized health guidance.
You can use our AI guide to learn general information about telehealth options, but please remember that nothing on this website constitutes medical or mental health advice.
Crisis Resources
If you are experiencing a medical emergency, psychiatric emergency, or are having thoughts of self-harm or harming others:
- Call 911 (in the United States) or your local emergency number
- Call or text 988 (Suicide and Crisis Lifeline in the US)
- Go to your nearest emergency room
- Contact a trusted person who can help you get immediate care
This website is NOT a crisis service and cannot help with emergencies.
Legal & Privacy
For information about how we handle data, please review our Privacy Policy.
For terms governing use of this website, please review our Terms of Service.
For privacy-related requests under CCPA, GDPR, or other applicable laws, please email info@telehealthnavigatorai.com with "Privacy Request" in the subject line.
About Our Organization
We are an educational technology platform based in Massachusetts (Greater Boston area). We provide informational resources to help adults understand telehealth and online therapy options.
Learn more about our mission, approach, and team on our About Us page.
Review our content methodology and editorial review process on our Editorial Standards page.