Switching from In-Person to Online Therapy

People usually switch because they moved, the office hours no longer fit, or they want the visit at home. For many conditions, video care holds up against office care. It does not hold up for a crisis or for a problem that needs a physical exam. The steps below are how to keep the same clinical thread when the room changes.

Reasons People Switch to Online Therapy

There are many valid and practical reasons to transition from in-person to online therapy. Understanding your motivation can help you plan for a successful switch:

• Geographic relocation: Moving to a new city, state, or country is one of the most common reasons. Online therapy allows you to either continue with your current therapist (if licensing permits) or find new providers regardless of local availability.
• Convenience and time savings: Eliminating commute time can add hours back to your week. For busy professionals, parents, or those with demanding schedules, the flexibility of attending sessions from home or office is transformative.
• Life changes: New work schedules, caregiving responsibilities, mobility challenges, or health conditions may make traveling to appointments difficult. Online therapy removes these barriers to consistent care.
• Comfort and safety: Many people find they can be more open and vulnerable from the comfort of their own space. The familiar environment can reduce anxiety about therapy itself.
• Cost considerations: Online therapy can sometimes be more affordable due to lower overhead costs. Additionally, you save on transportation expenses and time off work.
• Access to specialists: If you need a therapist with specific expertise (trauma, eating disorders, LGBTQ+ issues, etc.), online therapy dramatically expands your options beyond local providers.
• Continuity of care: Maintaining an existing therapeutic relationship is valuable. If your therapist offers telehealth, you can preserve the work you've done together.
• Privacy concerns: In some communities, especially smaller ones, people prefer the anonymity of online therapy to avoid being seen at a therapist's office.

Staying with Your Current Therapist

If you've built a strong relationship with your current therapist, maintaining that connection through the transition to online therapy is often the best option. Here's what you need to know:

When This Is Possible

You may be able to continue with your current therapist online if:

• They offer telehealth services: Most therapists now offer video sessions, but some may not have the technology or preference for virtual work.
• They are licensed in your state: Check this first: therapists can only legally provide services to clients located in states where they hold a license. Some therapists have licenses in multiple states.
• Insurance coverage continues: Your insurance must cover their telehealth services. Some plans have different coverage for telehealth, so verify before switching.
• They use a HIPAA-compliant platform: For your privacy protection, sessions should take place on secure, healthcare-compliant video platforms.

Steps to Transition with Your Current Therapist

1. Discuss the switch early: As soon as you know you'll need to transition, talk with your therapist about their telehealth capabilities and willingness to continue virtually.
2. Verify licensing: Confirm they can practice in your current or new location. If you're moving, they need to be licensed in your destination state, not your current one.
3. Check insurance: Call your insurance company to confirm it will keep covering telehealth services with this specific provider.
4. Learn the platform: Get comfortable with whatever video system your therapist uses. Do a test run before your first virtual session.
5. Set up your space: Create a private, comfortable environment for sessions. This is your responsibility in online therapy.
6. Plan for the transition: Your therapist may want to dedicate some session time to discussing the change and any concerns you have about the new format.

When Staying Isn't Possible

If your therapist isn't licensed in your new state, doesn't offer telehealth, or you need to change for other reasons, you'll need to find a new provider. This transition deserves careful attention to preserve your therapeutic gains. Ask your current therapist for:

• Referrals: They may know colleagues in your new area or on online platforms who would be a good fit for you.
• Treatment summary: A document outlining your diagnosis, treatment history, progress made, and ongoing goals. This helps your new therapist understand where you are.
• Platform recommendations: Based on their knowledge of your needs, they may suggest specific online platforms or types of therapists to seek.
• Approach guidance: Information about what therapeutic approaches have worked well for you, helping you find a new therapist with similar methods.
• Closure session: A final session focused on summarizing your work together, celebrating progress, and preparing for the transition.

Finding a New Online Therapist

If you need to find a new provider for online therapy, you have more options than ever. Here's how to work through the selection process:

Online Therapy Platforms

These platforms connect you with licensed therapists and handle the technology, scheduling, and often payment processing. You can compare online therapy platforms in detail in our review.

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• BetterHelp - The largest online therapy platform with over 30,000 therapists. Offers video, phone, and messaging. Easy to switch therapists if the first match isn't right. Good for a wide range of concerns.
• Talkspace - Combines asynchronous messaging with live video and audio sessions. Particularly good if you value ongoing text-based communication between sessions.
• Online-Therapy.com - Specializes in Cognitive Behavioral Therapy (CBT) with a structured program including worksheets and tools. Good if you know CBT has worked for you.
• Calmerry - More affordable option with flexible scheduling. Offers both messaging and video sessions.

Insurance-Based Options

If maintaining insurance coverage is important, these services help you find covered providers:

• Headway - Connects you with therapists who accept your insurance. Growing network of providers across many states.
• Grow Therapy - Insurance-covered therapy with a focus on accessibility and reducing the cost barrier to mental health care.
• Rula - Fast matching with in-network providers. Emphasis on getting you started quickly with covered care.

What to Look For in a New Online Therapist

When selecting a new provider, consider these factors to find someone who will continue your progress effectively:

• Experience with your concerns: Look for therapists who specialize in or have significant experience with your specific issues.
• Similar therapeutic approach: If CBT worked well for you, seek a CBT-oriented therapist. If you preferred psychodynamic work, find someone with that training.
• Proper licensing: Verify they are licensed in your current state. You can check licenses through your state's licensing board website.
• Schedule compatibility: Ask whether their open appointment times fit your schedule, including any time zone difference.
• Communication style: During initial consultation, notice if their communication style feels comfortable to you.
• Telehealth experience: A therapist comfortable with technology will provide a smoother online experience.
• Cost and insurance: Understand the full cost, including any out-of-pocket expenses, before committing.

Questions to Ask Potential New Therapists

When interviewing new therapists, consider asking:

• What is your experience treating [your specific concern]?
• What therapeutic approach do you typically use?
• How do you structure online sessions?
• What platform do you use for video sessions?
• How do you handle between-session communication?
• What is your cancellation policy?
• How will we measure progress in our work together?

What Changes in Online Therapy

Understanding the differences between in-person and online therapy helps you prepare for a successful transition. Some aspects of the therapeutic experience do change:

The Physical Environment

Unlike an office visit, you control your therapy environment in online sessions:

• Location choice: You decide where to have sessions: home, car (while parked), private office, or anywhere you have privacy and internet access.
• Comfort items: You can have pets nearby, wrap yourself in a blanket, hold a comfort object, or have tea, things not always possible in an office.
• Privacy management: Finding a private space is up to you. This means communicating with household members, using headphones, and choosing your location carefully.
• Technical setup: Camera angle, lighting, audio quality, and internet stability are now factors that affect session quality.
• Fewer sensory cues: You won't smell the familiar office scent or sit in the same chair. Creating your own consistent ritual can help replace these cues.

Communication Dynamics

Online communication has some inherent differences from face-to-face interaction. Understanding the differences between text vs video therapy formats can help you decide which communication style suits you best.

• Limited body language: Your therapist typically sees only your face and upper body. Full-body cues and subtle posture shifts are less visible.
• Eye contact differences: Making "eye contact" requires looking at the camera, not the screen. This takes some getting used to.
• Slight delays: Even with good internet, slight audio/video delays may occur, affecting conversational flow.
• Silence feels different: Therapeutic silence, which is often valuable, can feel more awkward through a screen initially.
• Increased verbal communication: You may need to verbalize emotions more explicitly since visual cues are reduced.

Session Structure

The logistics of sessions shift with online therapy:

• No waiting room or commute: Sessions start immediately from wherever you are. There's no transition time walking to the office.
• Greater scheduling flexibility: Many online therapists offer more time slots, including evenings and weekends.
• Digital resource sharing: Homework, worksheets, and resources are shared electronically rather than on paper.
• Between-session communication: Many platforms offer messaging between sessions, providing a different kind of ongoing support.
• Recording options: Some platforms allow session recording (with consent) for your review.

What Stays the Same

Despite the format change, the core elements that make therapy effective remain unchanged:

• Therapeutic relationship: The connection between you and your therapist is still the most important factor in treatment success. Research shows this relationship develops just as strongly online.
• Treatment approaches: CBT, DBT, psychodynamic therapy, EMDR, and other evidence-based approaches work effectively online. The techniques translate well to video format.
• Confidentiality: The same privacy protections and ethical standards apply. Online platforms use encryption and HIPAA-compliant systems.
• Professional standards: Licensed therapists follow the same ethical codes and professional standards whether practicing online or in-person.
• Your goals: Treatment continues to focus on your objectives and what you want to work on.
• Session length: Standard 45-60 minute sessions remain typical.
• Effectiveness: Meta-analyses consistently show online therapy achieves equivalent outcomes to in-person therapy for most conditions.

Maintaining Your Progress During Transition

The transition period requires attention to preserve the gains you've made in therapy. Here are strategies for maintaining progress:

Communicate Your History Effectively

If starting with a new therapist, take an active role in sharing your background:

• Request records transfer: With proper authorization, your previous therapist can send records to your new provider.
• Prepare a personal summary: Write a brief overview of your therapy process, covering what brought you to therapy, major themes you've worked on, and progress you've made.
• Share what has worked: Describe therapeutic approaches, techniques, or interventions that have been particularly helpful.
• Note what hasn't worked: Equally valuable is knowing what approaches didn't resonate with you.
• Discuss your goals: Be clear about what you're currently working toward and where you feel you still need growth.
• Mention other providers: If you see a psychiatrist or other healthcare providers, share this information for coordinated care.

Stay Engaged Between Sessions

Active participation outside of sessions maintains momentum:

• Complete homework: If your therapist assigns exercises, worksheets, or practice activities, follow through.
• Continue journaling: If you've established a journaling practice, maintain it during the transition.
• Use mood tracking: Apps or simple logs help you stay aware of your emotional patterns.
• Maintain healthy routines: Continue sleep, exercise, social, and other wellness practices established in therapy.
• Practice skills: Keep using coping techniques and tools you've learned, even during the transition gap.

Allow Time for Adjustment

Recognize that adaptation takes time:

• Give yourself 3-4 sessions: Allow adequate time to adjust to the new format before judging whether it works for you.
• Communicate discomfort: Tell your therapist about any challenges you're experiencing with the online format.
• Be patient with yourself: Feeling awkward or less connected initially is normal and typically improves.
• Expect some slowdown: Progress may temporarily slow during the transition: this is normal and not a setback.
• Celebrate small wins: Notice when you have moments of connection or insight in the new format.

Tips for a Successful Transition

Create a Dedicated Therapy Space

Your environment significantly impacts session quality:

• Choose a consistent location: Using the same space for each session creates psychological association with therapeutic work.
• Protect your privacy: Select a place where you won't be overheard or interrupted. Consider white noise outside the door if needed.
• Optimize lighting: Face a window or lamp so your face is well-lit. Avoid backlighting from windows behind you.
• Minimize background noise: Choose a quiet space and silence notifications on your devices.
• Make it comfortable: Have tissues, water, a blanket, or other comfort items nearby.
• Use headphones: For better audio quality and additional privacy, headphones are highly recommended.

Optimize Your Technology

Technical preparation prevents frustrating disruptions. For a complete walkthrough, see our guide on getting your technology ready.

• Test your setup: Before your first session, test your camera, microphone, and internet connection.
• Position camera at eye level: This creates more natural "eye contact" and engagement.
• Close unnecessary applications: This improves performance and reduces distractions.
• Have a backup plan: Know what to do if video fails: most platforms allow phone dial-in for audio.
• Charge devices: Charge your device beforehand or keep it plugged in for the whole session.
• Update software: Keep your video platform and browser updated to avoid technical issues.

Establish New Rituals

Create routines that signal "therapy time" to your brain:

• Pre-session routine: A few minutes of quiet reflection, deep breathing, or journaling before sessions.
• Prepare a beverage: Making a cup of tea or pouring water can serve as a transition ritual.
• Post-session processing: Brief journaling after sessions to capture insights and reactions.
• Movement break: A short walk after difficult sessions helps process emotions.
• Buffer time: Don't schedule back-to-back with other commitments: give yourself transition time.

Embrace the Unique Benefits

Online therapy offers advantages worth appreciating:

• Expanded options: Access to therapists you couldn't reach geographically.
• Scheduling ease: More flexibility and often easier to fit sessions into busy lives.
• No travel burden: Reclaim commute time and avoid traffic stress before sessions.
• Travel compatibility: Attend sessions while traveling for work or vacation.
• Home comfort: Some topics may feel easier to discuss from the safety of your own space.
• Continuity despite changes: Maintain consistent care through life transitions and moves.

Challenges and How to Address Them

Being aware of potential challenges helps you proactively address them:

Technical Difficulties

Technology problems can disrupt sessions but are usually manageable:

• Prevention: Test equipment before sessions, use reliable internet, and keep devices updated.
• Have backup plans: Know how to switch to phone audio if video fails.
• Communicate with your therapist: Establish what to do if connection is lost (who calls back, how long to wait).
• Don't let it derail sessions: If issues arise, address them quickly and return to the therapeutic work.

Privacy Concerns at Home

Creating privacy in a shared space requires planning:

• Communicate with household members: Let them know you need uninterrupted time.
• Use visual cues: A sign on the door indicating you're in a session.
• Consider alternative locations: A parked car, private office at work, or outdoor space may offer more privacy.
• Use headphones: Keeps others from hearing your therapist's voice.
• Discuss with your therapist: If privacy is impossible, they can help you problem-solve.

Difficulty Connecting Emotionally

If the screen feels like a barrier:

• Give it time: Emotional connection often deepens as you adjust to the format.
• Be explicit about feelings: Verbalize emotions more than you might in person.
• Use the chat feature: Sometimes typing something difficult is easier than saying it.
• Discuss it: Tell your therapist you're struggling to connect: this itself is therapeutic material.
• Consider hybrid approaches: Some people benefit from occasional in-person sessions combined with regular online sessions.

When In-Person May Still Be Needed

While online therapy works well for most situations, some circumstances may benefit from in-person care:

• Certain trauma treatments: Some specialized trauma protocols require specific in-person elements.
• Severe conditions: Intensive treatment for severe mental health conditions may need in-person components.
• Group therapy preferences: Some group therapy formats work better in person, though many groups have transitioned online successfully.
• Lack of private space: If you genuinely cannot find a private location for sessions, in-person may be necessary.
• Consistent technology problems: If technical issues regularly disrupt your sessions despite troubleshooting.
• Personal preference: Some people simply connect better in person, and that preference is valid.

If online therapy isn't meeting your needs after giving it a fair trial, discuss alternatives with your therapist. A hybrid approach combining online and occasional in-person sessions works well for some people.

More on switching from in-person to online therapy and related topics

• Your First Online Therapy Session: What to Expect
• Building a Relationship with Your Online Provider
• How to Choose an Online Therapy Platform
• When Telehealth Isn't Right for You
• Telehealth Technology Setup Guide

Before you act on this switching from in-person to online therapy information

Sources

• 988 Suicide & Crisis Lifeline
• SAMHSA: Find help, including the National Helpline (1-800-662-4357) and FindTreatment.gov
• National Institute of Mental Health: Psychotherapies
• HHS Office for Civil Rights: HIPAA and telehealth
• Telehealth.HHS.gov: How do I protect my data and privacy?
• Company websites for the services named in this guide: BetterHelp, Talkspace, Online-Therapy.com, Calmerry, Headway, Grow Therapy, Rula.

The person behind this switching from in-person to online therapy guide

Paul Paradis, who founded and edits Telehealth Navigator, wrote and edited this switching from in-person to online therapy guide, and his background includes more than two years working inside a forensic mental health hospital setting along with a personal and family life that mental health is part of. He starts with the primary sources most readers never have time to read, including SAMHSA program documents, CMS telehealth policy, and APA and NIMH guidance, and he turns that reading into plain English, linking each original so you can check his work. Since Paul is not a licensed clinician, this switching from in-person to online therapy guide is not medical advice, and the full account of how each guide is researched, reviewed, and updated is in our editorial standards.